Training

Mavericks 101 OS X Support Essentials 10.9

April 9, 2014 – April 11, 2014

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Description:

Mavericks 101 OS X Support Essentials 10.9

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X—such as teachers and technology specialists who manage networks or computer labsWhat You’ll Learn
  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Mavericks, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.9 certificationPrerequisites

• Knowledge of OS X and basic computer navigation

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Mountain Lion 100: Mac Integration Basics 10.8

Tuesday July 16, 2013 – Tuesday July 16, 2013

2100 W Littleton Blvd

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Description:

Mountain Lion 100

Introduction to Mac OS X 10.8

Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You’ll also learn how to configure user accounts and manage files.

Who Should Attend?

This class is designed for those new to the Mac OS X platform who need to obtain the skills to support other Mac OS X users.  This could include entry level IT personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization—such as teachers and technology specialists who manage a classroom network or computer labs.

Prerequisites:

Practical working knowledge of computers

Itinerary:

Day 1

AM

  • Get to Know the Mac OS X User Interface
  • Learn Mac OS X Basics
  • How to Customize System-Wide Preferences and User Preferences
  • How to Use the Mac OS X Help System
  • How Common Applications Integrate With Each Other
  • Learn to Manage Multiple Applications and Multiple Windows Within Applications.

PM

  • Learn About Dashboard and Automator
  • Learn the Basic Principles of File Sharing
  • Working With Multiple Users

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Apple Certified Macintosh Technician Training (Hardware)

Monday July 22, 2013 – Friday July 26, 2013

2100 W Littleton Blvd

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Description:

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro.  ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.  This five-day class teaches students how to identify and resolve issues with Apple desktop and portable computers.  You will learn Apple hardware specifications, troubleshooting techniques, component isolation steps, take-apart procedures, and general service guidelines and resources: everything you need to diagnose and repair Apple computers.  To become ACMT certified students must successfully complete both the Macintosh Service Certification Exam and the Mac OS X 10.8 Troubleshooting Exam.  For your convenience both exams are included with this course.

Who Should Attend?

  • People interested in becoming Apple Certified Technicians
  • Service technicians who want to expand their service repair skills
  • Help desk personnel at schools and businesses
  • Mac consultants

Prerequisites:

  • A minimum of 3-6 months experience with Mac OS X
  • Basic troubleshooting experience or equivalent to Mountain Lion 101

Itinerary:

Day 1

  • Underlying Technologies
  • References
  • Hardware Tools
  • Diagnosics
  • Power Management
  • Troubleshooting Theory

Day 2

  • ESD Precautions
  • Component Fault Isolation
  • Liquid Crystal Displays
  • Technician Saftey
  • Hardware Service Issues
  • Product Lab

Day 3

  • Wireless Networking
  • Business Ethics
  • Product Lab

Day 4

  • Maintenance Issues
  • Product Lab

Day 5

  • Accidental Damage
  • Product Lab
  • Review
  • Exam

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Exam Session

Friday November 30, 2012 – Friday November 30, 2012

2100 W Littleton Blvd

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Description:

Apple Certification exams are administered at our facility on scheduled Exam Days each month, or by appointment. Please make sure to purchase the appropriate voucher for your exam type to avoid any delays in taking your exam. Exams start promptly at 2:00pm. Please arrive at 1:30pm in order to check-in and prepare.

If you have taken Prometric exams in the past, it is helpful to have your login information and Prometric testing ID with you before you arrive.

If this is your first time taking a Prometric exam, we will help you with the account registration process when you arrive.

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Mountain Lion 201: OS X Server Essentials 10.8

Wednesday June 26, 2013 – Friday June 28, 2013

2100 W Littleton Blvd

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Description:

OS X Server Essentials is a three-day course designed to give technical coordinators and entrylevel system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server on Mountain Lion. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, web and wikis. Tools for efficiently managing and deploying OS X are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

This course is designed for help desk specialists, technical coordinators, and entry-level system administrators who implement and maintain networks using OS X Server.

What You Will Learn

  • The features and functionality of OS X Server on Mountain Lion
  • How to configure essential services on OS X Server on Mountain Lion
  • How to use OS X Server tools to monitor and troubleshoot services
  • Effective use of OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technical Coordinator (ACTC) 10.8 certification

Prerequisites

  • Understanding of OS X
  • Experience with OS X in a network environment
  • Basic OS X troubleshooting experience or complete the course: Mountain Lion 101

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