Mavericks 101 OS X Support Essentials 10.9

April 9, 2014 – April 11, 2014

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Mavericks 101 OS X Support Essentials 10.9

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X—such as teachers and technology specialists who manage networks or computer labsWhat You’ll Learn
  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Mavericks, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.9 certificationPrerequisites

• Knowledge of OS X and basic computer navigation


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