Mavericks 101 OS X Support Essentials 10.9

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OS X—such as teachers and technology specialists who manage networks or computer labsWhat You’ll Learn

• The troubleshooting process and how to use tools and resources
• Features and functionality of OS X Mavericks, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 10.9 certificationPrerequisites

• Knowledge of OS X and basic computer navigation