El Capitan 101: OS X Support Essentials 10.11

Event Phone: 303-835-1005

  • July 25, 2016 - July 27, 2016
    9:00 am - 5:00 pm

El Capitan 101
OS X Support Essentials 10.11

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS XWhat you’ll learn
    • The OS X El Capitan troubleshooting process
    • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
    • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certificationPrerequisites
    OS X knowledge and basic computer navigation skills

Course Outline

Part 1: Installation and Configuration

• Install OS X El Capitan
• Setup and Configuration • OS X Recovery
• OS X Software Updates

Part 2: User Accounts

• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems

• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management

• Hidden Items, Shortcuts, and File Archives • System Resources
• Metadata and Spotlight
• Time Machine

Part 5: Applications and Processes

• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration

• Network Essentials
• Advanced Network Configuration • Network Troubleshooting

Part 7: Network Services

• Network Services
• Host Sharing and Personal Firewall

Part 8: System Management

• Peripherals and Drivers • Print and Scan
• SystemTroubleshooting

How to register
Check the training schedule for a list of courses available at one of the worldwide Apple Authorized Training Centers.

Get certified

Demonstrate your knowledge by passing the OS X Support Essentials 10.11 exam and earning Apple Certified Support Professional (ACSP) 10.11 certification.

Venue:   El Capitan

Venue Phone: 303-835-1005

Venue Website:

9177 E. Mineral Circle Ste. L#100, Centennial, Colorado, 80112, United States

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