Yosemite 101 OS X Support Essentials 10.10

  • December 9, 2015 - December 11, 2015
    9:00 am - 5:00 pm

Yosemite 101
OS X Support Essentials 10.10

OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS XWhat You’ll Learn
  • The OS X Yosemite troubleshooting process
  • How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
  • OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certificationPrerequisites

• OS X knowledge and basic computer navigation skills

Course Outline

Part 1: Installation and Configuration

• Install OS X Yosemite
• Setup and Configuration • OS X Recovery

• OS X Software Updates

Part 2: User Accounts

• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems

• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management

• Hidden Items, Shortcuts, and File Archives • System Resources
• Metadata and Spotlight
• Time Machine

Part 5: Applications and Processes

• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration

• Network Essentials
• Advanced Network Configuration • Network Troubleshooting

Part 7: Network Services

• Network Services
• Host Sharing and Personal Firewall

Part 8: System Management

Yosemite 101 OS X Support Essentials 10.10

• Peripherals and Drivers • Print and Scan
• System Troubleshooting

Venue:   Yosemite 101

Venue Phone: 303-835-1005

Venue Website:

2100 W Littleton Blvd, Littleton, Colorado, 80120, United States

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